All this time, I'm waiting for Easynet to tell me when we can expect installation of our DSL. I phone them today and find out that they're actually waiting on me to send back the Direct Debit mandate!!
I tell them that I sent it back with the order form. They say, "well, we got the fax copy, but we haven't had the original yet."
Firstly, I didn't know I had to send the original by post.
Secondly, if you received a fax but you NEEDED an original, wouldn't you contact them just to remind them that you needed the original?