The Love Bug (thelovebug) wrote,
The Love Bug
thelovebug

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Our DSL went down Saturday 13 April 2002 @ 00:04 (approx). It's now almost 24 hours on, and it still doesn't work.

I've phoned our ISP 3 times now, and each time I've had the same answer... "We believe it's a BT problem. We'll log the call, but BT won't look at it until Monday." Now I realise that it isn't our ISP's fault that BT won't look at it, but you'd think that they'd have a better front line Helpdesk service over the weekends when BT aren't working.

At this rate, we'll be without DSL for at least 60 hours in total. If we were running a business from this line (which, by the way, is our future intention) we'd be in real trouble, you know?

I'd think about getting a refund for the 60 hours downtime, but that only equates to £8.19 plus VAT! Hardly worth it.

Quite frankly, it sucks.
Oh, and so does dialup! :-P
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