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The Love Bug

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[Apr. 13th, 2002|11:43 pm]
The Love Bug
[Current Mood |annoyedannoyed]
[Current Music |Enigma - The Rivers Of Belief]

Our DSL went down Saturday 13 April 2002 @ 00:04 (approx). It's now almost 24 hours on, and it still doesn't work.

I've phoned our ISP 3 times now, and each time I've had the same answer... "We believe it's a BT problem. We'll log the call, but BT won't look at it until Monday." Now I realise that it isn't our ISP's fault that BT won't look at it, but you'd think that they'd have a better front line Helpdesk service over the weekends when BT aren't working.

At this rate, we'll be without DSL for at least 60 hours in total. If we were running a business from this line (which, by the way, is our future intention) we'd be in real trouble, you know?

I'd think about getting a refund for the 60 hours downtime, but that only equates to £8.19 plus VAT! Hardly worth it.

Quite frankly, it sucks.
Oh, and so does dialup! :-P
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Comments:
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[User Picture]From: thelovebug
2002-04-13 03:48 pm (UTC)
BT isn't my ISP, so I can't claim reimbursement from them.
I am beginning to wonder whether ADSL is the right solution for our business or not, though :-(
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[User Picture]From: thelovebug
2002-04-13 03:51 pm (UTC)
Since we finally got it working, this is the first time it's gone down.
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[User Picture]From: pinky_punkie
2002-04-13 03:57 pm (UTC)
sounds like alot of ppl have probs with BT DSL ;/ i had aload of probs with my BT ISDN line when we changed to DSL back in Oct last year we decided not to go with BT and thank gawd for that now 7 mths on and we have never had any probs at all with our DSL *touches wood* not been down once. pays to shop about me thinks
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[User Picture]From: thelovebug
2002-04-13 03:59 pm (UTC)
Who do you DSL with now then, hon?
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[User Picture]From: pinky_punkie
2002-04-13 04:00 pm (UTC)
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[User Picture]From: thelovebug
2002-04-13 04:03 pm (UTC)
And if I told you that virtually all xDSL suppliers put their DSL lines through BT's network... what would you say? :-P
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[User Picture]From: pinky_punkie
2002-04-13 04:06 pm (UTC)

Re:

i would say oh arseholes heheh :P
but yes i know that i mean my phone is BT gotta route thou somewhere heheh but still its never been down so :P i am not the one on dial up atm ner ner :P
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[User Picture]From: thelovebug
2002-04-13 04:09 pm (UTC)

<*slap*>
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[User Picture]From: pinky_punkie
2002-04-13 04:10 pm (UTC)
*again again* :D
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[User Picture]From: brainlag
2002-04-14 08:17 am (UTC)
i'd say you were wrong. :P

*all* ISPs use BT for ADSL. It'd be foolish for anyone else to attempt to put DSLAMs into exchanges, pay bt to buy the last mile copper pair, then have their own fibre from the exchange to their own backbone.

considerably cheaper for them to rent the dsl service from bt wholesale where all they have to do is provide routing from a pop to the internet and a wee bit of authentication
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[User Picture]From: grumpydave
2002-04-14 12:41 pm (UTC)
EasyNet have their own DSL service in about 100 exchanges now; and are rolling out many more as the exchange space is released to them by BT. They're the first UK ISP to do this on any kind of scale.

It's costing them an insane amount per exchange though, I think the figure they told me was £100,000 per exchange.
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[User Picture]From: pinky_punkie
2002-04-13 03:50 pm (UTC)
BT pfffft
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[User Picture]From: grumpydave
2002-04-14 04:43 am (UTC)
It seems my line was OK yesterday, the IP's Steph had checked were for machines that are off. I've not had any trouble with them recently at all :/

I'm not sure if you know, but I am a reseller for that ISP. The exchange you are on is one which they are putting their own DSL equiptment in, as a result, you'll be able to get a higher SLA, and/or ISDN backup on your DSL line. Give me a shout if you want me to email you the details.
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