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The Love Bug

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Is there a Legal issue here? [Jul. 30th, 2002|02:44 pm]
The Love Bug
I've just phoned Compaq Technical Support to attempt to get a quote or estimate on how much it'll cost to get a part replaced on my iPAQ.

They couldn't give me an estimate. But they said they'd take the unit away, and have a look at it, and then give me a quote. If I should decide not to go ahead with the repair because of the cost, they reserve the right to charge me a fee... but they can't tell me what that is either.

Isn't that illegal???
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Comments:
[User Picture]From: crazybee
2002-07-30 07:16 am (UTC)
they SHOULD have a list of how much its going to be just to look at your computer, a standard fee

Every place I've ever used did that, even the little guy in his little shop on the high street
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[User Picture]From: canyoncat
2002-07-30 07:17 am (UTC)
It doesn't sound right to me.
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[User Picture]From: oneeyedfreak
2002-07-30 07:19 am (UTC)

Typical

Speaking as a former Compaq Authorized Service Technician....

It's par for the course.

They started as a company that produced excellent hardware with top-rate service and morphed into a producer of consumer-grade garbage with absolutely horrible service.

As far as the legality is concerned, I'm not sure.
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[User Picture]From: brainlag
2002-07-30 07:25 am (UTC)
stamp on it, then claim under your insurance ;)
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[User Picture]From: thelovebug
2002-07-30 07:36 am (UTC)

All because the little plastic clip that holds the stylus in place when it's not being used is broken??

LOL I think not! :-)
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[User Picture]From: crazykatz
2002-07-30 09:15 am (UTC)
I work for a big service center, and send out estimates (we dont call them quotes for legal reasons).
If someone sends in a unit to be investigated then we will charge a fee, usually 99.00 this covers (well doesnt if you think about it!) my time doing the estimate, and the technicians time for investigating. If customer accepts quote then we dont charge that fee.
If on the other hand unit comes in for calibration and fails we then ask if they want a quote sending out and dont charge them anything.
Make sense ? LOL
BUT we always advise before they send in the unit what the investigation/rejection fee will be if they choose NOT to go with our estimate. They at least should give you a price!
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[User Picture]From: poggs
2002-07-30 12:22 pm (UTC)
We've got some kind of insurance on our iPaq thingies at work - Compaq seem to virtually offer us new ones when they break.
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