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The Love Bug

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[Oct. 28th, 2003|02:57 pm]
The Love Bug
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Is there anywhere that I can find out the actual location of my local telephone exchange? (Slough Main)

BT are trying to tell me that I'm more than 6km from my local exchange, and I know for a fact that is rubbish. I just want proof.

[User Picture]From: grumpydave
2003-10-28 07:02 am (UTC)
You can do it using the BT line test service, call 17070 and choose fast test (option 3 I think) then choose the first option. From that menu choose the ring back test. After you hang up it should call you back soon afterwards with a bunch of information including the distance to the exchange.
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[User Picture]From: thelovebug
2003-10-30 02:44 pm (UTC)
"Sorry, unable to test the line. Ring back test completed."

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[User Picture]From: webgirluk
2003-10-28 07:07 am (UTC)
Hi Dave, It's Brian here...

Unfortunately, for security reasons, BT do not publish the addresses of their local exchanges, and as far as I am aware, there aren't any comprehensive lists out there.

Also, the distance that they are quoting is not the physical distance from the exchange, but the line distance, ie, the length of copper wire between you and the exchange, a fact that would be very difficult to argue as the only test that can be done to prove this is their test, which is what they are using. Your line is very unlikely to take a direct route to the exchange, for example I know for a fact that between out house and the first distribution box on the side of the street, our line gets further away from the exchange before it gets closer.

Hope this helps...

Brian :-)
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[User Picture]From: novemberbug
2003-10-28 07:28 am (UTC)
I'm not more than 5.5ks from my local exchange (which sits on Girling Street in the middle of Sudbury) as the crow flies, but BT insisted I was. Even by road, it measures less than 5.5ks, I should know because I measured it with my milometer one night when I drove to my old CLAIT evening class. It may just be a case of either driving around until you find it or asking around.
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[User Picture]From: brainlag
2003-10-28 08:08 am (UTC)
you may be under 6km from your exchange as the crow flies, but what's important is the length of copper cable that's needed to get there. Also you may not be plumbed into the physically closest exchange.
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[User Picture]From: bnb
2003-10-28 10:52 am (UTC)
Most BT exchanges are non-descript buildings not on ordinance survey maps or anything, if your lucky it might have a sign outside, its because if they are considered terrorist targets (and if you think your mobile phone is safe, think again, many of the links from mobile masks return via your local telephone exchange).

What matters is the length and quality of the cable run, not the as the crow flies length. Availablity or whatever is not actually based on distance, its based on the quality of the signal they can get down your line and if the DSLAM is likely to be able to drive the modem at the other end. If its obvious that there is a fault in the line, you *may* be able to get it replaced and hence *may* be able to get a signal that is of high enough quality. Theres nothing in BT's regulatary requirements that says they have to give anyone ADSL.

For example my BT cable run, leaves the house, and then runs in the complete opposite direction to the telephone exchange, before arriving at a patch cabinate, and doing a u-turn back to the exchange.
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