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The Love Bug

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Warning: Orange scam... [Feb. 21st, 2006|10:31 pm]
The Love Bug
[Current Mood |stupid]

You know when you miss a call that didn't actually come through to your phone (i.e. it was off or out of range), Orange send you a text message that goes something like this: "You have a missed call: this person/number called at hh:mm on dd/mm but left no message." ?

I got one today from the following number: +447005113859

I called it from my work landline, as I didn't want to risk calling this number from my own mobile.  A recorded message answered, stating "I'm sorry, but we didn't recognise the number you are calling from.  Please enter your number and press the hash key."  I entered my mobile number, and got the same message.

I then realised that I'd been scammed.  I've informed Orange about it, but they weren't really that helpful with the fact that I was reporting a scam to them!

I checked with BT for the charge band relating to the code 07005, which is a Personal Number under the charge band pn2.  Calls to this number are charged at 50p/min at all times.

So you're getting charged 50p/min to enter your number repeatedly into an automated service that is there purely for that purpose.

The moral is: if you get a Missed Call Alert from Orange (or any provider for that matter) and you don't recognise the number, don't call it back.  If it's important, they'll call you again!

(crossposted to thelovebug and livejournal_uk)

[User Picture]From: novemberbug
2006-02-22 09:24 am (UTC)
Argh, don't talk to me about Orange. Orange are ripping me off!! I'm going over to O2 when I move to Watford.
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[User Picture]From: thelovebug
2006-02-22 12:55 pm (UTC)
How are they ripping you off?
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[User Picture]From: novemberbug
2006-02-22 05:35 pm (UTC)
Argh. When I first had my contract, I was paying £17 a month for 120 minutes and 60 text messages. Then suddenly back in November, my bill went up £10 with no explanation. When I rang to ask what had happened, they then told me that I'd had an 18 month discount on my monthly payment and this had run out. I knew nothing of this and so I discovered I was locked into a contract and quite badly off.

Worse was to follow. After that phone call, they took away 30 of my text messages, again without explanation, and when I rang, they said I was no longer entitled to them.

So why did I manage to have two months of paying £27 but still having the 60 txt messages until I rang to enquire why my bill had gone up? And this isn't the first time - I rang once before for some reason I forget and the next month they charged me for 15 MMS messages I'd note requested. I had to pay for that for two months as I'd not realised what they'd done before another period began.

I'm now scared to ring them for fear they'll mess my bill up even more. And apparently their call centres are now in India - one of them even told me so!

So this is why they're ripping me off and why I'm defecting to O2 in May when this wretched contract ends. I'm with Bill, Orange suck!
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[User Picture]From: gloi
2006-02-22 09:59 am (UTC)
I'm gonna be cancelling our orange phones soon as well, their customer service has gone downhill...
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[User Picture]From: thelovebug
2006-02-22 12:56 pm (UTC)
In what why has their customer service gone downhill?
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[User Picture]From: j7xz49br3m93xrr
2006-02-22 05:04 pm (UTC)
It's so easy to fix this problem too.

My current BT-circumevention tool of choice (18866, 4p for unlimited talk time to landlines) tells you, after you dial a number, how many pence per minute the call will cost (if it's a charge-for call). I think it should mandatory that ALL telecoms networks should do this.. so whenever you dial any number, you hear how much it costs, and you get the chance to hang up.

It'll happen, because these scams are getting ridiculous.
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From: (Anonymous)
2008-02-24 11:06 am (UTC)

You have an understanding employer...

You've just put on the web that you used your employer's phone since your didn't want to risk using your own - not much respect for your employer then? Most likely your employer has a policy regarding fair use of their phones. Just amused that you'd actually publicise breaching this policy.
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[User Picture]From: thelovebug
2008-02-24 12:23 pm (UTC)

Re: You have an understanding employer...

Indeed, but as the call came through on my work mobile, it would make sense that I attempt to return the call on a work phone - be it mobile or landline. The use of a landline was an attempt to keep call costs down.
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