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Dear National Rail and Season Ticket holders... - a bug's thoughts — LiveJournal [entries|archive|friends|userinfo]
The Love Bug

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Dear National Rail and Season Ticket holders... [Mar. 1st, 2006|08:21 am]
The Love Bug
Dear National Rail,

When there is a long queue for people buying tickets, it wouldn't hurt to ask those people who don't have a train arriving in the next 15 minutes to give priority to those who do. That way, people wouldn't be in a queue waiting for other people to buy tickets for non-imminent trains when my train is at the sodding platform. Particularly when I've been waiting for 15 minutes in the queue!

Dear Season Ticket holders,

When there is a long queue for people buying tickets, it wouldn't hurt to have considered the possibility me renewing your Season Ticket the night before. That way, people wouldn't be in a queue waiting for you to take three times as long to get your ticket when my train is at the sodding platform. Particularly when I've been waiting for 15 minutes in the queue!

kthxbye.
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Comments:
[User Picture]From: slooj
2006-03-01 08:31 am (UTC)
Maybe I'm just a grump but I wouldn't give up my space in the queue just for someone who's train is due in before mine. I'd tell them to get there earlier like I did! ;-p
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[User Picture]From: thelovebug
2006-03-01 12:41 pm (UTC)
I know, but it wouldn't hurt to ask! :o)
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[User Picture]From: stephaniewalker
2006-03-01 08:39 am (UTC)
Dont you think the station should have more staff?

I'd also be tempted to agree with Julie :)
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[User Picture]From: thelovebug
2006-03-01 12:42 pm (UTC)
The station itself only has one ticket window, being only a small station... so probably wouldn't be practical.

Having said that, if their self-serve ticket machines took credit/debit cards, it wouldn't really be a problem. In fact, that might even solve most of the problem!
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[User Picture]From: poggs
2006-03-01 03:27 pm (UTC)
The technology and investment required for an online-authorization based ticket machine with a Chip & Pin pad is probably too high for a station with only one ticket window, or it may not be justified on the basis of "would take too long to break even".
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[User Picture]From: stephaniewalker
2006-03-15 11:27 am (UTC)
There's one at our local station that takes cards. I'm sure it's just a matter of time until they all do.
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[User Picture]From: moosical
2006-03-01 09:11 am (UTC)
I can understand your frustration, but as someone who has held a season ticket there never seems to be a good time to get one!

Really the station should have more staff.. they should have a dedicated line for season ticket holders and a dedicated line for normal ticket purchases.

I must agree with Julie that if someone asked if they could jump in front of my i'd be reluctant as although my train may not be on the platform it may not be far behind and if I let someone in front then missed my train i'd be rather upset
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[User Picture]From: thelovebug
2006-03-01 12:44 pm (UTC)
Like I said to Steph, if only their self-serve machines took credit/debit cards as well as cash, then most 'regular' tickets could be bought that way... leaving season ticket holders the ticket window to themselves :o)
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[User Picture]From: poggs
2006-03-01 03:31 pm (UTC)
Buy or renew your season ticket at a large station - say, Paddington. There are more windows open in the ticket office for more of the day. Alternatively, renew your tickets at the weekend, after the 'morning peak' of Travelcard families.

Season tickets can be renewed several days in advance, even for weekly tickets - longer for monthly and annual.

Dedicated lines wouldn't work terribly well - you'd need an additional member of staff to serve during the morning peak, which would create a rostering problem - if you only need them between 8am and 10am, what do they do the rest of the time? Retail staff don't take part in Operations (train despatch, etc.)
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[User Picture]From: moosical
2006-03-01 09:12 am (UTC)
Oh and did you go via Slough or Langley?

At Slough they generally have a blokee who goes up and down the queue asking for anyone who isn't needing a ticket with Underground.. they then do that sale quicker.

Even if you do need underground if you're in a rush you can get one without and then get the underground ticket at paddington - pain in the bum but sometimes quicker!
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[User Picture]From: thelovebug
2006-03-01 12:45 pm (UTC)
This was Langley.

Blokee wouldn't be able to issue a car parking ticket though! ;o)
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[User Picture]From: poggs
2006-03-01 03:20 pm (UTC)
If FGW Link had Avantix Mobile, he could issue Underground tickets too!
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[User Picture]From: tean
2006-03-01 11:44 am (UTC)
But you should have got there 20 minutes early not 15 ;)
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[User Picture]From: thelovebug
2006-03-01 12:46 pm (UTC)

Yeah, yeah... I'll just kip there overnight instead!!
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[User Picture]From: bnb
2006-03-01 05:02 pm (UTC)
Sorry, but I'm going to have to agree with Julie too! If you want to renew your season (and there isn't a travel centre like in coventry), why should you have to give your slot up time and time again for the rafts of people who aren't sensible enough to get a season. It could take nearly 1hr to get served when the ticket queue is only a 15min wait!
Yes if you happen to be passing though when the ticket office is quiet then maybe you renew your season ticket then, but most season ticket holders are travelling in the peak; when are they going to pass the ticket office when it is quiet? Why should they have to make a special journey?
The core of the problem is ticket office staff generally have a shit job with shit pay (how many times do they have to say, sorry its going to cost you 50 million quid because your travelling 3 seconds before 9am!) so generally its understaffed. Its even more understaffed in the busy places, because the staff turnover is so high due to flack they get from people who've had to queue for 15minutes!
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