Front-line retail staff need to be taught a lesson, in basic people skills!!
I filled the car up this morning at a petrol station in Wokingham. I won't mention which one, but it was the Shell garage opposite the Rifle Volunteer on Reading Road. ;o)
I went up to the desk, said "Pump 5, please" and put some other stuff on the counter. The guy behind the desk confirmed the amount, held his hand out and started staring out of the window. I just looked at him, thinking "what, you want me to scan these items myself?" After about 20 seconds he looked at me as if to say, "well, give me payment!" I just looked at him, and eventually pointed at my other items and said, "yeah, and these please?"
From that moment, until the end of the transaction, he didn't say a word to me.
Shell obviously don't value their customers very much, if they're going to put apathy on the front desk!!