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The Love Bug

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Of rants, I have many... [Jul. 21st, 2006|08:24 am]
The Love Bug
... but here is just one.

Front-line retail staff need to be taught a lesson, in basic people skills!!

I filled the car up this morning at a petrol station in Wokingham. I won't mention which one, but it was the Shell garage opposite the Rifle Volunteer on Reading Road. ;o)

I went up to the desk, said "Pump 5, please" and put some other stuff on the counter. The guy behind the desk confirmed the amount, held his hand out and started staring out of the window. I just looked at him, thinking "what, you want me to scan these items myself?" After about 20 seconds he looked at me as if to say, "well, give me payment!" I just looked at him, and eventually pointed at my other items and said, "yeah, and these please?"

From that moment, until the end of the transaction, he didn't say a word to me.

Shell obviously don't value their customers very much, if they're going to put apathy on the front desk!!
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Comments:
[User Picture]From: novemberbug
2006-07-21 08:36 am (UTC)
We're not all like that - some of us are properly trained!
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[User Picture]From: webdesire
2006-07-22 01:05 pm (UTC)
You don't need to be trained to have manners.

To be fair he's got abit of a shit job that he's even shitter at doing, you gotta feel for the guy at least.
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[User Picture]From: novemberbug
2006-07-22 03:18 pm (UTC)
To be fair he's got abit of a shit job

Thanks, I'll remember that when I'm at work Tuesday! Nah, I'm not flaming you or anything, it's not a shit job if you make the most of it which this guy obviously isn't. Talk to your customers, get to know your regulars and have a laugh with them, sympathise with them if they're sad etc. I thrive on working behind a till, it's really done me the power of good.

Out of interest, what do you do?
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[User Picture]From: webdesire
2006-07-22 04:05 pm (UTC)
Hold your horses, I meant he has a shit job because I know what it's like to work in a shop I've done it in the past. It infuriated me how many dickheads you have to try and be nice to. If he cant take it on the chin then he's doing a shit job of it because he's obviously sick of the job and can't be arsed. The one in a million you do get who is nice, you just can't be bothered by that point.
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[User Picture]From: novemberbug
2006-07-22 04:12 pm (UTC)
Maybe my experience is better than his because I work in a village shop now. I've worked in similar roles for my whole working life. Yes there are dickheads out there, I've served a few in my time but I still enjoy it despite that minority. My philosophy is that I have to be polite but I don't have to be friendly to someone if I don't want to, and there's a very small number who don't get the friendly bit as well.

How long ago did you work in a shop?
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[User Picture]From: webdesire
2006-07-22 04:19 pm (UTC)
That's the point though, he could have at least been polite about it but he wasn't. At the end of the day if he can't manage that when he's maybe serving a couple of hundred customers a day, he's abit screwed really. But on the other hand the amount of times I've wanted to lose my rag with people, I don't blame him at all.

I've worked in shops when I was 17 and 20
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[User Picture]From: novemberbug
2006-07-22 04:34 pm (UTC)
Where I work, we're all trained by the manager when we first arrive, as it's a family owned independent Spar shop. She makes a very big point of emphasising politeness to the customers , especially with the teenagers (we have five who work various shifts over the weekends). I do try to suck up customers being wretched and then have a rant about them either with a colleague when the shop's empty or at home later; I'm sure you'll agree with me that you really can't take it out on the customers that you hate your job and are dying to get home.

I have to say though, as much as I enjoy it and as much as it's done me massive favours in the confidence department, I don't plan on working in a shop for the rest of my life. It was always only a stop gap between leaving my previous job as a receptionist in a beauty salon (that was horrible!) and moving 70 miles away to be with my boyfriend. Although I have no idea what I shall do once I've moved!

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[User Picture]From: webdesire
2006-07-22 04:46 pm (UTC)
I know what you mean about the confidence thing it really is like that. I remember when I was 17 and I worked for a supermarket part time, it felt like they threw me in the deep end with the job from the start. You have to tackle situations that you normally wouldn't put yourself forward for, I guess when you're taken out of your own comfort zone and face it, you win in the long run because it's not so scary next time round. When you're on a till and you've got 20 pissed off impatient customers wanting to be served, if you can do that, you can do anything!
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[User Picture]From: helley
2006-07-21 06:05 pm (UTC)
How bizarre. I hate it when people behave like that.
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