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The Love Bug

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A gift to my friends - financial institutions... [Dec. 25th, 2007|02:27 pm]
The Love Bug
This isn't a scam, nor have I been scammed... instead this is a piece of advice from me - in light of the recent faux pas by the government regrding the loss of personal data - to help prevent you from getting scammed.

If you ever get called by your bank/building society/credit card issuer/whomever, and they ask you for your security details before they can continue talking to you, remember that they called you and as such you cannot be certain who they are. So, before you answer any of their security questions, ask them to tell you something about yourself that only they are likely to know. That way, you are protecting yourself from potential identity thieves who are trying to obtain security information about you so that they can use them with your bank/building society/etc in your name.

I did this with a store card that I hold. They called me after I left a message with them, and I was about to give them my debit card number... then I realised that I couldn't be certain that it was actually them I was speaking to, so I asked them a security question about me, which they were more than happy to answer for me. It was only then that I could be certain that they were who they said they were.

You are well within your rights to refuse to speak to a company that contacts you, regardless of who they are, if you have any doubt as to who they say they are.

[User Picture]From: supersean
2007-12-26 01:35 am (UTC)


I had the same kind of issue once where someone called a and claimed they was from my bank and they ask me for my bank details so i refused and terminated the call. I then called my bank and they told me they would never call and ask for my details. They said the only time my details would be ask for is if i called them and they ask for answers for security questions before they procceded. So now if anyone calls and ask for details of my bank i just hang up.
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[User Picture]From: poggs
2007-12-26 10:49 am (UTC)
I've done that repeatedly. It tears through the Indian callcentre's script.
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